• Hotel Tulum: +52 1 (984) 876 2115

FREQUENT QUESTIONS

• Should I bring my own towels? The hotel provides beach and bath towels.
• Does the hotel accept pets? The hotel does not accept pets because it is not allowed in the national park we are located in.
• Does the room have fans or Air conditioned? Every room has ceiling fans and mosquito nets.
• At what time is the check in and check out? Check in is at 3 pm and check out is at 11 am.
• May I check in during the night? Yes, it is posible. The reception is open from 7 am to 9 pm. After that time our security guard will attend you.
• Where can I rent bicycles? The hotel have bikes for rent. You should book the bikes at the reception. The rate is MXN 150 per day.
• How far is the hotel from Tulum downtown? The hotel is located at approximate 5 kms from downtown.
• How many rooms shares bathrooms? The rooms that has no bathroom inside, shares bathroom with 9 bungalows. There is a zone with communal bathrooms located in the middle of the hotel. There is a person cleaning it all the time.
• There is wi-fi service at the hotel? There is Wi-Fi connection at our restaurant, reception área and beach zone. Also, there is Wi-Fi in the rooms under the category Deluxe suite.
• Can you help me to book tours and activities to do in Tulum and surroundings? Yes, The receptionists can help you to book a tour when you arrive at the hotel.
• Does the hotel accept credit cards? The hotel accept VISA, AMEX AND MASTERCARD and the restaurant accept VISA AND MASTERCARD.

• Does the hotel has electricity? We have electricity in the plugs during 24 hours. There is light only during the darkness hours (From 7pm till 8 am).

• What options of transportation exists from Cancun Airport to Tulum? One option is to rent a private shuttle service (shared with other people or just for you and your partners) directly to the hotel. In this case we have a service that should be booked prior arrival to our email infodiamantek.com. Another cheaper option is the ADO bus, this shuttle will leave you at the bus terminal in Tulum and from there you can take a taxi to the hotel. To consult schedules and rates of the ADO service, you can access www.ado.com.mx