• Hotel Tulum: +52 1 (984) 876 2115

FREQUENT QUESTIONS

• ¿Should I bring my own towels? The hotel provides beach and bath towels.
• ¿Does the hotel accept pets? The hotel does not accept pets because it is not allowed in the national park we are located in.
• ¿Does the room have fans or Air conditioned? Every room has ceiling fans and mosquito nets.
• ¿At what time is the check in and check out? Check in is at 3 pm and check out is at 11 am.
• ¿May I check in during the night? Yes, it is posible. The reception is open from 7 am to 9 pm. After that time our security guard will attend you.
• ¿Where can I rent bicycles? The hotel have bikes for rent. You should book the bikes at the reception. The rate is MXN 150 per day.
• ¿How far is the hotel from Tulum downtown? The hotel is located at approximate 5 kms from downtown.
• ¿How many rooms shares bathrooms? The rooms that has no bathroom inside, shares bathroom with 9 bungalows. There is a zone with communal bathrooms located in the middle of the hotel. There is a person cleaning it all the time.
• ¿There is wi-fi service at the hotel? There is Wi-Fi connection at our restaurant, reception área and beach zone. Also, there is Wi-Fi in the rooms under the category Deluxe suite.
• ¿Can you help me to book tours and activities to do in Tulum and surroundings? Yes, The receptionists can help you to book a tour when you arrive at the hotel.
• ¿Does the hotel accept credit cards? The hotel accept VISA, AMEX AND MASTERCARD and the restaurant accept VISA AND MASTERCARD.

• ¿Does the hotel has electricity? We have electricity in the plugs during 24 hours. There is light only during the darkness hours (From 7pm till 8 am).